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At RKRM Global, we specialize in protecting organizations from a wide spectrum of risks. Our comprehensive suite of services includes meticulous fraud investigations, expert resolution of whistleblower and POSH cases supported by psychological insights, and proficient handling of major claim investigations, including complex cross‑border matters. We also manage internal and external fraud and recovery cases with seamless coordination with law enforcement agencies, helping organizations safeguard their reputation and operational integrity.

For companies taking their first steps toward building a dedicated anti‑fraud function as per IRDA guidelines, we offer end‑to‑end guidance. This includes developing robust policies and SOPs, delivering practical training, ensuring smooth implementation, and managing accurate regulatory reporting. Our approach is tailored to each organization’s unique needs, industry context, and budget. We firmly believe that effective fraud control is not a one‑size‑fits‑all effort, it requires customized, thoughtful, and well‑executed strategies.

KYC & Due Diligence

Conducting thorough KYC and due diligence is a critical foundational step for any business. Regulatory requirements mandate that all stakeholders, including customers, employees, third-party vendors, agents, brokers, TPAs, hospitals, garages, investigators, surveyors, valuers, collection agencies, and placement agencies, undergo comprehensive verification before joining your organization. To ensure the highest standards of reliability, At RKRM Global, we go beyond basic KYC procedures by performing exhaustive background checks that assess infrastructure, creditworthiness, and personnel. Our specialized services provide you with detailed, actionable insights into your business associates, empowering you to make informed decisions with confidence.

Fraud Monitoring Unit (FMU) Setup / Productivity Enhancement

Support in establishing a robust Fraud Monitoring Unit in accordance with IRDA’s revised 2025 framework. For organisations with an existing FCU/RCU setup, we evaluate current processes and manpower utilisation and provide targeted training to maximise recoveries and minimise losses, even with limited resources.

Fraud Prevention Services

Just as termites can compromise even the finest wood, a single unethical employee can significantly damage an organization’s reputation. We support your company through periodic, comprehensive fraud‑prevention services, encompassing data analytics, seeding, mystery shopping, investigations, and detailed reporting. Conducted at regular intervals, these measures help safeguard organizational integrity, protect brand reputation, and identify potential revenue leakages.

Specialised Retainership Services

To optimise management and capital expenditure, we provide experienced professionals under our direct supervision on a retainership basis across FCU, RCU, Legal, and Consumer verticals.

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WhistleBlower / POSH Case Management:

A company’s reputation is fundamental to its growth, fostering trust among customers and stakeholders. Even minor incidents can significantly impact this trust and damage the organization’s standing. At RKRM Global, we manage sensitive whistleblower and POSH cases with the utmost confidentiality. Our dedicated team includes both a female advocate and a female psychologist, ensuring every case is approached with care, empathy, and professionalism. When warranted, we also facilitate engagement with law enforcement agencies, guided strictly by the merits of each case.

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 Internal / External Fraud Case Management

End-to-end management of fraud cases, from allocation to closure, including coordination with law enforcement agencies to support recovery efforts and safeguard the organization’s reputation.

Investigation of Major Claims (Domestic & International)

We conduct a comprehensive 360degree investigation of major claims, combining detailed audits of financial records, analysis of stock movements, physical inspections, forensic investigation, and field verification. This integrated approach ensures accurate loss assessment and early detection of potential fraud.
With a global network spanning 45+ countries, we are equipped to support investigations involving losses outside India, delivering consistent expertise and seamless coordination across borders.

Investigation of Major Health, Travel & Property Claims (Domestic & International)

Comprehensive 360-degree investigation of major claims, including financial audits, physical verification, forensic analysis, and field investigations to ensure accurate loss assessment and detection of potential fraud. We have arrangements in 45 countries to support international health and travel claim investigations.

Fraud Monitoring Unit (FMU) Setup

As per IRDAI’s mandatory guidelines requiring every insurer to establish an independent Fraud Monitoring Unit (FMU), RKRM Global provides endtoend support to help insurers achieve full compliance. Our expertise spans the development of robust policies, design of an effective operating framework, strategic recruitment, handson training, seamless implementation, and precise regulatory reporting, ensuring your FMU is both compliant and operationally strong. We also assist in setting up FMU/FCU/RCU structures tailored to your operational needs and budget, ensuring full compliance without compromising efficiency or quality.

TPA / Hospital/ SOC / Motor Garages/ Branches audit

To effectively minimize losses within the health portfolio, timely audits of Third Party Administrators (TPA) and Hospital Statement of Charges (SOC) are essential. Subsequently, audit of garages and process audit of branches plays vital role in fraud prevention. Experienced professionals provide valuable support to companies in this critical area, ensuring robust risk management and operational integrity.

Retainership Model Setup

Delivering highly trained litigation professionals to manage Consumer, Lok Adalat, and ThirdParty matters under our direct supervision on a retainership model, empowering companies to streamline operations and reduce management cost.

KYC & Due Diligence

Comprehensive background verification and risk assessment of vendors, service providers, agents, brokers, TPAs, hospitals, garages, investigators, surveyors, valuers, and other associated entities, in line with IRDA’s Fraud Monitoring Framework 2025.

Internal / External Fraud Investigation

End to end investigation of fraud cases, from allocation to closure, including coordination with Law Enforcement Agencies to support recovery efforts and protect the company’s reputation.

 Whistleblower / POSH Case Management

Confidential and sensitive handling of whistleblower and POSH matters. Our team includes a female advocate and a female psychologist to ensure these cases are managed with the highest standards of care, empathy, and professionalism.